Party Piece
Handmade Cards and Candles

FAQ

Can I Order Via Post or Fax?
Do not send us an order through the post or via fax without first having placed your order online or via telephone. We will not process your order and any payment sent via post will only be returned once you send us a stamped self-addresses envelope.

Can I Visit Your Shop?
No. We are currently an Internet only business and do not have a physical shop you can visit. The address listed on the Contact us page is our administration centre and does not hold any stock. All of our stock is held in a separate warehouse.

What Currency Do You Accept?
We are able to accept payment in UK Pounds, US Dollars and Euros. To see the prices in one of those currencies use the currency selection box on the right hand side of the page (just below the shopping basket).

For currencies other than UK Pounds, US Dollars and Euros try using a currency conversion site. We recommend http://www.xe.com

What Is The Shipping Amount?
When you click on an Add To Basket button you are taken to the shopping basket page. At that page there is a box showing the available shipping options (if any) and a drop down box containing all of the countries to which we can ship orders. Select your country from the list and click on the Recalculate link to view the shipping cost for the items currently in the basket.

My Country Isn't Listed - Can You Make An Exception And Let Me Order?
I'm sorry, if your country isn't listed then we can't ship any order to that country. No exceptions will be made.

How Long Will My Order Take To Arrive?
Please read our Shipping and Returns page. We use the Royal Mail for dispatching our orders which means delivery times are beyond our control. Please visit the Royal Mail website (http://www.royalmail.co.uk) for delivery estimates for the services offered.

Can I Pay Extra To Have My Order Delivered Quicker?
The delivery options are displayed on the Shopping Basket page (when you have items in your basket) and at the Shipping Options page during checkout. These are the only options available. Please do not email us asking for different services than those shown.

Do You Sell Wholesale?
No. We are a retail only site.

How Do I Know My Details Are Safe?
When you click on the Log In link in the top left of the page you can see that the web address in your browser changes from http to https (click on the 'My Settings' link if you have already logged in). This means that the page is secure and protected by 128bit encryption.

How Do I Know My Payment Details Are Secure?
During the entire checkout procedure you will notice that the web address in your browser begins with https and is therefore protected by the same 128bit encryption as explained previously. Our payment processor, Worldpay (part of the Royal Bank of Scotland group, the 5th largest bank in the world), also utilises encryption to ensure any details, include payment card information, are secure.

How Do I Know Black Candles Online Is a Legitimate Company?
Black Candles Online is a trading name of Egyptian Dreams, a successful company who have been trading online since 2003. Black Candles Online was set up purely to sell black candles! More information regarding Egyptian Dreams can be found by visiting our website at http://www.egyptiandreams.co.uk

If there is a question you would like to ask that has not already been answered here please Contact Us.
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